All Public Tours are non refundable. Please choose your date and time carefully.
Private Tours Fees are:
100% refundable (minus any bank or admin charges outside our control) up to 2 weeks before the tour date. This does not include any prepaid admission costs to sites such as the Tower of London and Westminster Abbey which are entirely non refundable in all cases.
50% refundable (minus any bank or admin charges outside our control) from 2 weeks to 1 week before the tour date. This does not include any prepaid admission costs to sites such as the Tower of London and Westminster Abbey which are entirely non refundable in all cases.
Non refundable from 1 week before the tour.
Absolutely. 100%. Only the people you invite will be able to take part.
Unfortunately no, in order to manage venue numbers all tours must be booked online in advance.
Absolutely. Get in touch with your requirements. We have regular tours in Italian, Spanish, French, German, Russian and more. We also do tours in Arabic via an interpreter.
Our tours run unless there is an Amber or Red Weather Warning in place. In the unlikely event that we need to cancel you will receive a full refund or the ability to change to another time.
PRIVACY POLICY SUMMARY
We respect your privacy. We will never sell your information. We will only use your information for the purposes intended and subject to your consent. We collect information such as names, addresses, emails, telephone numbers and tour preferences for the purposes of order processing, marketing and administration.
We also collect information by cookies and analytical tools e.g. Google Analytics. We use cookies to enhance the experience on our website.
We are registered with the Information Commissioner of the United Kingdom. Should you require any further information please contact us at hello@localgustotours.com
Terms and Conditions
LocalGusto Tours Ltd is a company registered in England and Wales (09007163). We operate guided tours in London and the territories of the United Kingdom.
INTELLECTUAL PROPERTY
We assert our ownership of all the material on our website and on our tours. You may not use any of this material without our express permission. Photos are welcome where allowed during our tours but no videos of our guides are permitted without their express permission. Guests videoing our guides may be ask to leave the tour without refunds. The Marquis de Morte Theatre of the Dead is a scripted theatre performance with all the rights associated with this medium. We reserve the right to seek redress through legal means in the event of unauthorised use of our intellectual property.
BOOKING TERMS
All our tours run subject to availability. We reserve the right to alter or remove a tour from our schedule without any liability to you. If a tour cannot run for any reason we will first offer you a change of date (or time) if possible or a full refund if not.
All our tours run whatever the weather (unless there is an Amber or Red weather warning from the Met Office of the United Kingdom in the area and for the time that the tour is taking place). In this rare event you will be offered a change of date (or time) or a full refund if that is not possible. If you decide not to come outside of these circumstances no refund will be offered.
All our tours will commence on time. No refunds will be offered in the case of your late arrival. Please plan to arrive at least 10 minutes in advance of your scheduled time. Please contact us in advance if you are unsure of the meeting point for your tour.
Public Tours are non refundable. Please choose your date and time carefully.
Private Tours Fees are:
100% refundable (minus any bank or admin charges outside our control) up to 2 weeks before the tour date. This does not include any prepaid admission costs to sites such as (but not limited to) the Tower of London and Westminster Abbey which are entirely non refundable in all cases.
50% refundable (minus any bank or admin charges outside our control) from 2 weeks to 1 week before the tour date. This does not include any prepaid admission costs to sites such as the Tower of London and Westminster Abbey which are entirely non refundable in all cases.
Non refundable from 1 week before the tour.
INSURANCE
All our guides are covered by Public Liability Insurance. You accept you are responsible for your own safety. You accept you are undertaking a guided tour of busy tourist locations many of which are historical buildings that carry inherent risks. Customers are advised to have adequate personal insurance.
CHARGE POLICY
Payment for our services must be received in full in advance of your tour. Payment must be made by credit card, debit card or on occasion by wire transfer. Prices quoted on our website are subject to change at anytime.
REFUNDS
In accordance with distance selling regulations you have the right to cancel and obtain a refund within 14 days of purchasing our tours. In order to do this please contact us in writing at hello@localgustotours.com with your request. If the tour takes place within the first 14 days of your date of purchase this right to refund will be lost. Any sums repayable by us will be actioned as soon as possible and within 14 days of the correct notification. We are unable to refund any tickets already purchased or bank or admin charges already incurred.
COMPLAINTS
If you have any complaints or questions about our services please let us know at hello@localgustotours.com
DISPUTES
Any dispute arising from these terms and conditions shall be solely governed in accordance with the law of England and Wales.